Frequently Asked Questions (FAQ)
What types of neon LED products do you offer?
We offer a wide range of neon LED products, including neon signs, neon sculptures, neon wall art, neon lights for home and business use, and more. Our collection features a variety of colors, sizes, and designs to suit every taste and style.
Are your neon LED products suitable for both indoor and outdoor use?
Yes, the majority of our neon LED products are suitable for both indoor and outdoor use. However, we recommend checking the product description or consulting with our team if you have specific questions about the suitability of a particular product for outdoor installation.
Do you offer custom neon LED designs?
Absolutely! We specialize in custom neon LED designs and can bring your unique vision to life. Whether you're looking to create a custom neon sign for your business, a personalized neon light for your home, or a special gift for a loved one, our team of experienced designers will work closely with you to create a one-of-a-kind masterpiece.
How do I place a custom order?
Placing a custom order is easy! Simply reach out to us via email, phone, or our online contact form to discuss your project with one of our friendly team members. We'll guide you through the process, from initial design concepts to final production, ensuring that your custom neon LED creation exceeds your expectations.
What information do I need to provide for a custom order?
When placing a custom order, it's helpful to provide as much detail as possible about your design ideas, including dimensions, colors, fonts, and any specific artwork or logos you'd like to incorporate. If you're unsure about any aspect of your design, don't worry – our experienced designers are here to assist you every step of the way.
How long does it take to receive a custom neon LED order?
The timeframe for custom neon LED orders can vary depending on the complexity of the design and our current production schedule. Once we have finalized the design and received your approval, production typically takes between 2 to 4 weeks. We'll keep you updated throughout the process and provide tracking information once your order has shipped.
Can I purchase your products in person?
Yes, you can! In addition to our online store, we also have a physical showroom where you can view and purchase our neon LED products in person. Our showroom is located at [insert address], and our friendly staff will be happy to assist you with any questions you may have.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your neon LED product, please contact us within 14 days of receiving your order to arrange for a return or exchange. Please note that custom orders are non-refundable unless there is a manufacturing defect or error on our part.